Product
Never! We only use solid gold (not vermeil or plated gold) in our jewlery to ensure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out . You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way.
We always use the highest quality of diamonds for our jewelry.D-G colors, VS clarity, excellent cut.
The simple answer is YES!The only thing that makes a lab-grown diamonds different from natural diamonds is their origin. Lab-grown diamonds are “grown” inside a lab using technology to replicate the natural diamond growing process. The result is a man-made diamond that is chemically, physically, and optically the same as those grown below the earth’s surface.Lab-grown diamonds are not fakes or cubic zirconias. They have all the same physical and chemical properties of a mined diamond, in fact even experts would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.
Yes, lab-grown diamonds are more ethical, and kinder to our planet. They also come at a fairer price.
Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond
Yes! Our diamonds are created in a lab, their journey is completely traceable from conception to the piece you proudly wear.Our traceable gold, also known as ‘green gold’, comes from conflict-free regions, adhering to strict environmental and human rights policies.
Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.
We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. Solid 14k gold comes at a much fairer price without diminishing its aesthetic.
Orders & Shipping
We ship worldwide and it’s free.
You can track your order through the DHL link that you have received by email. If you have any problem whatsoever, drop us a line at gemjewelryco@outlook.com and we will make sure to help you out.
Rest assured, your package is fully insured by us.All shipments are 100% covered, so you can relax knowing your order is protected. Once your order is dispatched you’ll receive a shipping confirmation and tracking notice from DHL. If your order doesn’t arrive within 7 days of that DHL notice, please contact us promptly to ensure we can initiate the insurance process within the required time frame and arrange a replacement for you.
Of course! Get in touch and we’ll take care of the rest. (gemjewelryco@outlook.com)
Shipping is always on us! We offer free worldwide shipping on all orders
United States & Canada:
Import duties are ALWAYS included for shipments to the United States and Canada. Sales tax will be calculated at checkout. We guarantee that there won’t be any additional charges upon arrival. If a refund is issued, the full amount you paid (including duties and sales tax) will be refunded.
European Union, United Kingdom, Norway, Switzerland, Australia, Hong Kong, Singapore, Japan, Taiwan, Malaysia and the United Arab Emirates:
In these regions, no additional duties or taxes will apply. VAT or local taxes are ALWAYS included in the final price at checkout. We guarantee there won’t be any extra charges upon arrival. If a refund is issued, the full amount you paid will be refunded.
For all other regions:
If your order is subject to duties, taxes, or related fees, you’ll have the option to pre-pay them at checkout, ensuring no additional costs upon delivery. Please note that in the event of a refund, duties, taxes, or related fees may not be refunded, depending on the country
We use DHL Express on all orders.For order processing and fulfillment, please allow 1-2 business days. You will receive a shipping confirmation email as soon as tracking information is available.Please note, for product launches, restocks, holidays and promotional periods, please allow up to 3-4 business days for order processing due to our high volume.The shipping date (= the date on which your idyl pieces leave our atelier) is mentioned on all product pages depending on stock levels.
Returns & Exchanges
Of course! We offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery*. Just make sure that the items are returned unworn and in the original packaging.
Yes! Returns or exchanges are always on us! You won't have to pay any shipping fee and will be fully refunded as soon as we receive your package.
Send us an e-mail with your order number to gemjewelryco@outlook.com and we will provide you with a return label and the shipping instructions.
The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.
Duties & Taxes
United States & Canada:
Import duties are ALWAYS included for shipments to the United States and Canada. Sales tax will be calculated at checkout. We guarantee that there won’t be any additional charges upon arrival. If a refund is issued, the full amount you paid (including duties and sales tax) will be refunded.
European Union, United Kingdom, Norway, Switzerland, Australia, Hong Kong, Singapore, Japan, Taiwan, Malaysia and the United Arab Emirates:
In these regions, no additional duties or taxes will apply. VAT or local taxes are ALWAYS included in the final price at checkout. We guarantee there won’t be any extra charges upon arrival. If a refund is issued, the full amount you paid will be refunded.
For all other regions:
If your order is subject to duties, taxes, or related fees, you’ll have the option to pre-pay them at checkout, ensuring no additional costs upon delivery. Please note that in the event of a refund, duties, taxes, or related fees may not be refunded, depending on the country.
Warranty & Certificate
For every piece, you get a 2 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normalwear, neglect or improper use.
Never fear, we are here. Drop us a line (gemjewelryco@outlook.com).
Every jewelry purchase is always accompanied by a certificate of authenticity stating that your piece has passed a thorough quality control, is genuine and made out of sustainable materials. For diamonds over 1ct, we can provide an IGI certificate with your purchase.